92% of people read online reviews before hiring a tradesman. We make sure yours are worth reading.
Think about the last time you hired someone you'd never used before. You probably checked their reviews first. Your customers do the same thing. A tradesman with 30 five-star reviews will get the call over one with 3 reviews, even if the second one is cheaper.
Reviews also affect where you rank on Google. Businesses with more positive reviews tend to appear higher in the local map pack. So reviews don't just help people trust you, they help people find you in the first place.
The problem for most tradesmen is that happy customers don't leave reviews unless you ask them to. Unhappy ones are more motivated. So without a system in place, your review profile doesn't reflect the quality of your work.
After you finish a job, your customer gets a short text: "Thanks for choosing [your business name]. If you were happy with the work, would you mind leaving us a quick Google review? [link]." It takes them about 30 seconds. Most people are happy to do it if you've done good work. You just have to ask.
For negative reviews, we respond within 24 hours with a professional reply that acknowledges the issue and offers to make it right. This shows potential customers that you take complaints seriously, which actually builds more trust than having zero negative reviews at all.
We'll look at your current review situation and show you what's possible.